Shipping & Delivery
How much is shipping?
Shipping is free to anywhere in Australia if you spend $60 or more. If you spend less than this then it’s just a flat rate of $9.
When will I receive my picnic rug?
We ship most orders within 2 business days. Once your order has been processed, it usually takes between 2-10 business days to reach you. Delivery to capital cities is usually faster than delivery to remote areas. We’ll also email you the tracking details of your order a few days after your purchase so you can track the delivery to your door.
Do you send orders internationally?
Currently, you can only process an order on our site if you have an Australian address for delivery. However we can ship to other countries so if you live overseas and want to order from us, please contact us with information about the item you’d like to buy and your delivery address and we’ll get back to you with a quote as soon as we can.
What happens after I place my order?
Once your payment has been received you will get a confirmation email which has your receipt attached as a PDF document. As soon as we have processed your order you will receive another email letting you know. Then you just need to sit back and wait for your order to arrive!
Exchanges and Returns
What is your exchange policy?
We provide a 30 day exchange policy. If you’d like to swap your purchase for something else you can email us regarding an exchange. We will then provide you with an address to return your order. Your item must be in brand new condition, in its original packaging and not damaged in any way. Once received and checked, we will happily help you choose a new product. We do not cover postage costs for returning your item but will pay for the shipping of your replacement. Read more about our exchange policy here.
What’s your returns policy?
We provide a 30 day returns policy. If you are not 100% happy with your purchase you can email us regarding a refund. We will then provide you with an address to return your order. Your product must be in brand new condition, in its original packaging and not damaged in any way. We do not cover postage costs for returning your item. Once you’ve shipped the product back to us and we have checked it, we will issue a full refund for the product price. Refunds will be processed to the same payment method used at checkout. Shipping on returned items is non-refundable. Read more about our returns policy here.
Who pays shipping costs?
If you’d like a refund or exchange then you will be expected to pay for shipping the item back to us. We do not cover postage costs for returning items.
What payment methods do you accept?
You can pay with a credit or debit card and we accept Mastercard, Visa and American Express. We also accept payments made using PayPal. Simply click the PayPal option upon checkout and you will be taken to the PayPal payment page. Once you have completed your payment you will be directed back to our website.
How safe is my payment?
Your security is extremely important to us so we make sure that your payment is safe during the transaction process. If you are using a credit or a debit card then your payment is using 128-bit SSL technology which means your data is encrypted when it passes from your bank to ours. If you are using PayPal to process your payment then your data will be protected by their industry-leading security technology and 24/7 monitoring.
What is PayPal?
PayPal is an online payment system that provides a safe and secure payment system for the internet. It’s easy to sign up and 100% free. Simply visit their website and create an account. Once it’s setup, you can pay for your picnic rug using your email address and the funds will be processed from your PayPal account to ours.
Will I receive a receipt?
You certainly will. As soon as your payment has been processed you will receive a confirmation email and that email will have your receipt attached as a PDF document. If you placed your order using PayPal as the payment method, you will most likely receive another email from them.
Who are you and why should I buy from you?
We are a group of people who believe that life should be experienced in the great outdoors and that nature has a whole lot to offer. We believe that spending time with your loved ones outside is a pretty amazing way to while the time. We offer a huge selection of travel rugs so that you can find something you would like to sit on enjoy all that nature has to offer. If you want to know more you can read our about us page or read about some more reasons to buy from us here.
Can’t find the answers that you need? You can contact us easily by using the button below.